Service Delivery Policy
This Service Delivery Policy explains how IRIDIUM BLU HOTEL provides accommodation, dining, and hospitality services, including booking, check-in, guest responsibilities, and service conditions.
Effective Date
12 January 2026
Last Updated
19 July 2026
Introduction
This Service Delivery Policy explains how IRIDIUM BLU HOTEL (A Unit of SYDRUV LLP) provides accommodation, dining, and related hospitality services.
The policy outlines the scope of services, service delivery conditions, guest responsibilities, and circumstances that may affect service availability.
By making a reservation or using hotel services, guests acknowledge and agree to this policy.
Hotel Accommodation Services
IRIDIUM BLU HOTEL offers premium hospitality services designed to provide guests with a comfortable and memorable stay.
- Guest Accommodation
- Room Stay Services
- Housekeeping Services
- In-Room Facilities
- Restaurant & Dining Services
- Guest Assistance
- Parking Facilities
- Travel & Local Assistance (where available)
Important
All services are subject to room availability, hotel operational conditions, and applicable hotel policies.
Booking Service Delivery
A booking is considered successfully delivered only after confirmation by the hotel.
- Reservation confirmed by the hotel.
- Required advance payment received.
- Guest details successfully verified.
- Accommodation provided according to confirmed booking.
Important
Pending, failed, or unsuccessful payment transactions are not considered completed bookings.
Room Allocation & Accommodation Delivery
The hotel makes every reasonable effort to allocate the reserved room category and promised facilities.
- Booked Room Category
- Confirmed Accommodation Facilities
- Services Mentioned During Booking
Important
Room allocation remains subject to availability, operational requirements, and safety considerations.
Check-In & Guest Arrival
Important
Failure to provide valid identification may result in refusal of check-in.
| Check-In Time | 01:00 PM |
| Indian Guests | Valid Government ID Required |
| Foreign Guests | Passport & Visa Required |
Check-Out & Completion of Stay
Guests may be requested to complete all necessary checkout formalities before leaving the hotel.
| Check-Out Time | 10:30 AM |
| Pending Payments | Must be cleared before departure |
Restaurant & Food Services
Food services are provided according to restaurant operating hours, menu availability, and kitchen operations.
- 100% Pure Vegetarian Restaurant
- Rooftop Café
- In-House Dining Facilities
Important
Outside food is not permitted except where legally or medically required and approved by the hotel.
Additional Guest Services
- Extra Bed Facility
- Parking Facility
- Local Assistance
- Travel Assistance
- Room Related Services
| Extra Bed | ₹1,000 per bed |
| Availability | Subject to availability |
| Prior Request | Recommended |
Parking Service Delivery
Complimentary parking is available for hotel guests.
Important
Parking is entirely at the owner's risk. Guests are responsible for their vehicles and belongings.
Guest Safety & Security
- CCTV Surveillance
- Guest Verification
- Reception Verification for Visitors
- Lift Safety Instructions
- Emergency Procedures
- Government Regulations
- Hotel Safety Guidelines
Visitor Service Policy
- Identity Verification at Reception
- Compliance with Hotel Security Procedures
Important
Visitor access may be restricted for safety and operational reasons.
Service Limitations
Certain services may be affected due to circumstances beyond the hotel's reasonable control.
- Weather Conditions
- Landslides
- Road Closures
- Government Restrictions
- Natural Events
- Force Majeure Situations
Important
The hotel shall not be responsible for delays, interruptions, or inability to provide services due to these events.
Guest Responsibilities
- Provide Accurate Booking Information
- Follow Hotel Rules
- Maintain Proper Conduct
- Protect Hotel Property
Important
Guests are responsible for any damage caused to hotel property during their stay.
Refusal or Discontinuation of Service
These actions may be taken in accordance with applicable laws, safety requirements, and hotel policies.
- Refuse Admission
- Cancel Services
- Discontinue Guest Stay
Lost & Found Policy
Lost and found items are handled according to hotel procedures.
Unclaimed items may be disposed of after the applicable retention period.
Service Quality Commitment
- Comfortable Accommodation
- Clean & Hygienic Surroundings
- Safe Guest Experience
- Warm Indian Hospitality
- Quality Vegetarian Dining
- Professional Service
Important
We continuously strive to improve guest experiences while maintaining high standards of hospitality.
Policy Updates
IRIDIUM BLU HOTEL reserves the right to modify this Service Delivery Policy at any time.
The latest version will always be available on www.iridiumblu.com.
Contact Information
| Hotel | IRIDIUM BLU HOTEL |
| Reservations | +91 77788 83561 |
| +91 77788 83563 | |
| resv@iridiumblu.com | |
| Website | www.iridiumblu.com |
| Address | Kainchi Dham, District Nainital, Uttarakhand, India |
Need Help?
If you have any questions regarding this policy or require assistance with your booking, our team is happy to help.
Address
Kainchi Dham
District Nainital
Uttarakhand, India
Website
www.iridiumblu.com