Booking & Payment Policy
This Booking & Payment Policy explains the terms governing reservations, advance payments, check-in requirements, cancellations, refunds, and payment procedures at IRIDIUM BLU HOTEL.
Effective Date
12 January 2026
Last Updated
19 July 2026
Introduction
This Booking & Payment Policy governs reservations, advance payments, check-in requirements, and payment procedures for stays at IRIDIUM BLU HOTEL (A Unit of SYDRUV LLP).
By making a booking through www.iridiumblu.com, phone, WhatsApp, or authorized booking partners, guests agree to the terms outlined in this policy.
Reservation Confirmation
A reservation is considered confirmed only after all required conditions have been fulfilled.
- Required guest details have been provided.
- The required advance payment has been received.
- Payment has been successfully credited to the hotel's account.
- An official booking confirmation has been issued.
Important
Pending, failed, reversed, or unsuccessful payments do not confirm a reservation. Guests are responsible for resolving payment issues with their bank or payment provider.
Advance Payment Policy
Important
The hotel reserves the right to deny check-in if the required payment has not been completed.
| Advance Payment | 30% of total booking amount |
| Remaining Balance | Before Check-In |
Check-In & Check-Out
| Check-In | 01:00 PM |
| Check-Out | 10:30 AM |
| Early Check-In | Subject to availability and applicable charges |
| Late Check-Out | Subject to availability and applicable charges |
Guest Identification
All guests must provide valid identification documents during check-in.
- Indian Guests: Valid Government-issued ID
- Foreign Guests: Valid Passport and Visa
Important
Failure to provide valid identification may result in refusal of check-in.
Guest Eligibility
IRIDIUM BLU HOTEL is a family-friendly property.
- Unmarried couples are not permitted.
- Illegal activities are strictly prohibited.
- Consumption or possession of prohibited substances is not allowed.
Important
The hotel reserves the right to refuse admission or discontinue the stay of guests violating hotel policies or applicable laws.
Child Policy
| Children (0–5 Years) | Complimentary Stay |
| Children (6+ Years) | Applicable charges as per hotel policy |
Extra Bed Policy
| Extra Bed Charge | ₹1,000 per bed |
| Availability | Subject to availability |
| Request | Prior request preferred |
Cancellation & Refund
| More than 3 Days Before Check-In | 100% Refund |
| Within 3 Days of Check-In | Non-Refundable |
| No Show | Non-Refundable |
Refund Processing
Approved refunds are processed within 7–10 working days.
- Refunds are sent only to the original payment source.
- Processing time may vary depending on banks or payment providers.
Payment Responsibility
- Provide correct payment details.
- Ensure transactions are completed successfully.
- Complete payments within the required timeline.
Important
The hotel is not responsible for delays caused by banks, payment gateways, technical failures, or incorrect payment information.
Visitor Policy
- Visitors must provide valid identification.
- Visitors must register at reception.
- Visitor access may be restricted for security and operational reasons.
Outside Food Policy
Outside food is not permitted inside the hotel premises.
Important
Exceptions may be allowed only for legal or medical reasons with hotel approval.
Parking Policy
Complimentary parking is available for hotel guests.
Important
Parking is entirely at the owner's risk. The hotel is not responsible for loss, theft, damage, or accidents involving parked vehicles.
Guest Responsibility for Damages
Guests are responsible for any damage caused to hotel property, furniture, equipment, or facilities during their stay.
Important
Repair or replacement costs may be recovered from the responsible guest.
Safety & Security
- CCTV surveillance in common areas.
- Follow lift safety instructions.
- Comply with emergency procedures.
- Follow hotel guidelines and government regulations.
Force Majeure
The hotel is not responsible for delays, cancellations, or inability to provide services caused by circumstances beyond reasonable control.
- Weather conditions
- Landslides
- Road closures
- Government restrictions
- Natural disasters
- Other force majeure events
Policy Updates
IRIDIUM BLU HOTEL reserves the right to modify this Booking & Payment Policy at any time.
The latest version will always be available on www.iridiumblu.com.
Contact Information
| Hotel | IRIDIUM BLU HOTEL |
| Reservations | +91 77788 83561 |
| +91 77788 83563 | |
| resv@iridiumblu.com | |
| Website | www.iridiumblu.com |
| Hotel Address | Kainchi Dham, District Nainital, Uttarakhand, India |
Need Help?
If you have any questions regarding this policy or require assistance with your booking, our team is happy to help.
Address
Kainchi Dham
District Nainital
Uttarakhand, India
Website
www.iridiumblu.com